COVID 19 POLICIES

Escape with your extended bubble!

Hello Questers!! We’re back!

After lots of preparation, we’re finally ready to welcome groups from extended bubbles back into our escape rooms!

We’ve made a LOT of changes to make our adventures safe for our guests and our staff.

Here are some of the big ones:

-You can only play with people in your extended bubble.

-You pay for your booking online or by phone, as you make it.

-You need to wear a mask while in the lobby and wait areas. Masks can be removed while playing your room.

-Our new schedule allows us 40 minutes to clean our rooms between sessions.

-Lockers are not available during Alert Level 2, so limit personal belongings that you bring. You can take your phone into the room with you.

A detailed description of our policies is pinned on our Facebook page.

Below is a detailed list of our Covid-19 policy changes.

Bookings and Schedules

Players can only book with members of their extended bubble.

The max capacity for any of our rooms is 8 players.

We are changing our booking schedule to having 3 bookings an hour instead of 4. 

This reduces the amount of total active games an hour, and reduces potential congestion of people in the building.

This will also result in a 40 minute window between a group finishing a room and the next group starting that same room. This will allow more time for cleaning and resetting the room for the next group.  

Combined bookings, where multiple rooms are launched at the same time to accommodate larger groups, parties, etc, will not be possible during Alert Level 2. 

We will not be offering birthday parties, and our party room rental is not available. 

Bookings will be by appointment only- passerby customers will have to call or visit our website to make a booking and enter the building.

Due to Covid-19 measures customers must now pay in full online as it will reduce our lobby congestion and allow us to get you to your room as soon as possible. If you cancel within 8 hours (via email, phone, message, FB message) of your booking the cancellation fee will be $28.75 and under 4 hours the fee will be $57.50.

Sanitation and PPE

All staff will be required to wear face masks when engaging customers. They will also keep 2 metres distance when possible.

Because we cannot guarantee 2 meters distance at all times in our faculty, all patrons will require a mask.  Masks can be removed while playing the escape room, but are required for all other areas in the facility.

All locks, props, and surfaces are sanitized with an electrostatic sprayer filled with a sanitizing solution or wiped down with a lysol wipe after every game.

All cleaning products we have in store have been verified to be effective agents against the virus based on provincial government recommendations. 

We have 10 hand sanitizer stations (60% alcohol) throughout the facility.

Congestion and Traffic Flow 

Guests can not enter the facility until our staff have called to say the room is ready.

Guests will be escorted by staff for their entire experience. Staff escort groups from the lobby to designated wait areas, from the wait areas to the escape room, and from the room to the exit after the game. 

No more than one group will be in a lobby or wait area at one time. 

Guests may leave the game unescorted to use the washroom, but must put their mask on before leaving the room.

Lockers are not available to guests during Alert Level 2.

When entering a room to give a hint, staff will have an outlined area just inside the room from which to offer the hint.  Players will remain outside this area to ensure safe social distancing during hints.

Guests must remain in their rooms after the game is over. A Quest Guide will collect your group and escort you out of the building.

Photos will not be available during Alert Level 2.

Thanks,

Escape Quest Team

Escape with your extended bubble!

Hello Questers!! We’re back!

After lots of preparation, we’re finally ready to welcome groups from extended bubbles back into our escape rooms!

We’ve made a LOT of changes to make our adventures safe for our guests and our staff.

Here are some of the big ones:

-You can only play with people in your extended bubble.

-You pay for your booking online or by phone, as you make it.

-You need to wear a mask while in the lobby and wait areas. Masks can be removed while playing your room.

-Our new schedule allows us 40 minutes to clean our rooms between sessions.

-Lockers are not available during Alert Level 2, so limit personal belongings that you bring. You can take your phone into the room with you.

A detailed description of our policies is pinned on our Facebook page.

Bookings are only available from July 10-16 right now, as we may make changes before we finalize the summer schedule.

Thank you to all of our Questers who have reached out over the last few weeks. We can’t wait to see you all again!

Below is a detailed list of our Covid-19 policy changes.

Bookings and Schedules

Players can only book with members of their extended bubble.

The max capacity for any of our rooms is 8 players.

We are changing our booking schedule to having 3 bookings an hour instead of 4. 

This reduces the amount of total active games an hour, and reduces potential congestion of people in the building.

This will also result in a 40 minute window between a group finishing a room and the next group starting that same room. This will allow more time for cleaning and resetting the room for the next group.  

Combined bookings, where multiple rooms are launched at the same time to accommodate larger groups, parties, etc, will not be possible during Alert Level 2. 

We will not be offering birthday parties, and our party room rental is not available. 

Bookings will be by appointment only- passerby customers will have to call or visit our website to make a booking and enter the building.

Due to Covid-19 measures customers must now pay in full online as it will reduce our lobby congestion and allow us to get you to your room as soon as possible. If you cancel within 8 hours (via email, phone, message, FB message) of your booking the cancellation fee will be $28.75 and under 4 hours the fee will be $57.50.

Sanitation and PPE

All staff will be required to wear face masks when engaging customers. They will also keep 2 metres distance when possible.

Because we cannot guarantee 2 meters distance at all times in our faculty, all patrons will require a mask.  Masks can be removed while playing the escape room, but are required for all other areas in the facility.

All locks, props, and surfaces will need to be sanitized after every game.

All cleaning products we have in store have been verified to be effective agents against the virus based on provincial government recommendations. 

We have 10 hand sanitizer stations (60% alcohol) throughout the facility.

Congestion and Traffic Flow 

Guests can not enter the facility until our staff have called to say the room is ready.

Guests will be escorted by staff for their entire experience. Staff escort groups from the lobby to designated wait areas, from the wait areas to the escape room, and from the room to the exit after the game. 

No more than one group will be in a lobby or wait area at one time. 

Guests may leave the game unescorted to use the washroom, but must put their mask on before leaving the room.

Lockers are not available to guests during Alert Level 2.

When entering a room to give a hint, staff will have an outlined area just inside the room from which to offer the hint.  Players will remain outside this area to ensure safe social distancing during hints.

Guests must remain in their rooms after the game is over. A Quest Guide will collect your group and escort you out of the building.

Photos will not be available during Alert Level 2.

Thanks,

Escape Quest Team

Hello Questers. Based on the recommendations of the Chief Medical Officer and in an effort to flatten the curve of Covid-19, our team has made the difficult decision to remain closed for the foreseeable future. We look forward to serving you all again soon, and we will have updated info on our reopening and the launch of our pop up event, Star Ship Geo, as soon as we can. Stay safe Questers! We’re all in this together.

To our customers with existing bookings we will be in touch.

To our Escape Quest Community, As we continue to monitor closely the novel coronavirus (COVID-19) pandemic and as the health and safety of our staff, guests and community is paramount, we want to share the steps Escape Quest is taking to keep our adventures clean and safe for everyone. Know we are committed to an environment that promotes and protects the well being of our entire community.

Our steps include:

• Regularly disinfecting all high-touch areas, including counters, surfaces, lockers, props and installations, with disinfecting cleaner.

• Cleaning our reception area and rooms multiple times per day.

• Making available to guests medical grade gloves and sanitizing wipes for personal use.

• Converting our party room area to an alternative waiting space to decrease lobby congestion.

• Staggering bookings to decrease guest congestion.

• Removing reception area photo signs, comics and magazines.

• Increasing weekly deep cleanings of our facility.

• Ensuring our team and employees have the accurate information they need to stay healthy. This includes the most up to date information from the Public Health Agency of Canada.

• Asking staff to stay at home if they are feeling sick. We offer sick pay for all full-time and hourly employees, and any employee who is asked to self-quarantine or is quarantined will continue to be paid.

• Asking guests to postpone and/or cancel your booking if you are feeling sick.

• Continuing with private bookings for our guests- meaning you will only be playing with the members of your party.

• As a precautionary measure, and for the welfare and safety of our staff and guests, we are suspending any new party room and large scale bookings.

Finally, as the situation changes and evolves, we are prepared to address risks and concerns with everyone’s safety in mind. While our store currently remains open for business, we recognize this may change. Thank you for your ongoing support and for doing your part to keep our community safe.

Sincerely,

The Escape Quest Team

We are seeking friendly, enthusiastic people with a passion for gaming at St. John’s premier escape room facility. Part-time positions are available. Candidates must thrive in a fast paced environment, enjoy engaging large groups and demonstrate quick problem-solving skills. If this is totally you, then please see below for all the details, and we look forward to hearing from you!

__________________________________________________

Quest Guide

Starting: June 2019

Ending: August 2019

Part Time/ Seasonal (12 Weeks)

$12.00 HR

About the Position

The position is Part-time with the possibility of renewal.

Responsibilities

Hosting groups as they enter our escape room facility, narrating room scenarios, explaining game rules, and highlighting safety features

Assisting with game planning and development.

Assessing players’ progress through the game and providing meaningful, useful hints when requested

Providing friendly and motivating customer service

Pre-setting rooms after a group has completed their game, ensuring a fun and safe experience for the next group

Maintaining the facility on a daily basis

Booking customers over the phone and online

Working off site during Pop-Up Escape Room experiences

Be ready, willing and able to work evening and weekend shifts

Assisting in corporate and larger group sales

Other duties as required

Skills and Experience

Excellent communication skills, both verbal and written is an asset

Previous experience in customer service is an asset

Creativity and experience in game development/hosting is an asset

Strong attention to detail and organization skills is an asset

Familiarity with Google Calendar

Familiarity with cash register operations

Knowledge of the Vend Point of Sales system

A valid driver’s license or reliable transportation

Comfortable using an iPad

Experience navigating social media, including Facebook, Facebook ads, Twitter, and Instagram

Interest in room and puzzle design

Interest in graphic/prop/set/tech development and design

How to Apply

Please send your resume and cover letter to info@escapequest.ca, ATTN: Kevin Noseworthy, Managing Operating Partner. Subject heading on the email should read Part Time Quest Guide Application. Application deadline is 5pm, Tuesday, May 14, 2019. Only applicants selected for an interview will be contacted.