Covid 19 Policies

Escape with your extended bubble!

Hello Questers!! We’re back!

After lots of preparation, we’re finally ready to welcome groups from extended bubbles back into our escape rooms!

We’ve made a LOT of changes to make our adventures safe for our guests and our staff.

Here are some of the big ones:

-You can only play with people in your extended bubble.

-You pay for your booking online or by phone, as you make it.

-You need to wear a mask while in the lobby and wait areas. Masks can be removed while playing your room.

-Our new schedule allows us 40 minutes to clean our rooms between sessions.

-Lockers are not available during Alert Level 2, so limit personal belongings that you bring. You can take your phone into the room with you.

A detailed description of our policies is pinned on our Facebook page.

Below is a detailed list of our Covid-19 policy changes.

Bookings and Schedules

Players can only book with members of their extended bubble.

The max capacity for any of our rooms is 8 players.

We are changing our booking schedule to having 3 bookings an hour instead of 4. 

This reduces the amount of total active games an hour, and reduces potential congestion of people in the building.

This will also result in a 40 minute window between a group finishing a room and the next group starting that same room. This will allow more time for cleaning and resetting the room for the next group.  

Combined bookings, where multiple rooms are launched at the same time to accommodate larger groups, parties, etc, will not be possible during Alert Level 2. 

We will not be offering birthday parties, and our party room rental is not available. 

Bookings will be by appointment only- passerby customers will have to call or visit our website to make a booking and enter the building.

Due to Covid-19 measures customers must now pay in full online as it will reduce our lobby congestion and allow us to get you to your room as soon as possible. If you cancel within 8 hours (via email, phone, message, FB message) of your booking the cancellation fee will be $28.75 and under 4 hours the fee will be $57.50.

Sanitation and PPE

All staff will be required to wear face masks when engaging customers. They will also keep 2 metres distance when possible.

Because we cannot guarantee 2 meters distance at all times in our faculty, all patrons will require a mask.  Masks can be removed while playing the escape room, but are required for all other areas in the facility.

All locks, props, and surfaces are sanitized with an electrostatic sprayer filled with a sanitizing solution or wiped down with a lysol wipe after every game.

All cleaning products we have in store have been verified to be effective agents against the virus based on provincial government recommendations. 

We have 10 hand sanitizer stations (60% alcohol) throughout the facility.

Congestion and Traffic Flow 

Guests can not enter the facility until our staff have called to say the room is ready.

Guests will be escorted by staff for their entire experience. Staff escort groups from the lobby to designated wait areas, from the wait areas to the escape room, and from the room to the exit after the game. 

No more than one group will be in a lobby or wait area at one time. 

Guests may leave the game unescorted to use the washroom, but must put their mask on before leaving the room.

Lockers are not available to guests during Alert Level 2.

When entering a room to give a hint, staff will have an outlined area just inside the room from which to offer the hint.  Players will remain outside this area to ensure safe social distancing during hints.

Guests must remain in their rooms after the game is over. A Quest Guide will collect your group and escort you out of the building.

Photos will not be available during Alert Level 2.

Thanks,

Escape Quest Team